Service Management Assignment Example | Topics and Well Written Essays - 250 words

Service Management - Assignment Example Such procedures are directly related to employee satisfaction and lead to an increase in the same. High levels of employee satisfaction lead to employee loyalty, and this raises the productivity of individual employees. This is directly reflected on the service that is given to the customers. Customers benefit from a higher external service value and this increases their level of satisfaction. When clients are happy with the quality of services they receive from a company, there is a consequent increase in their loyalty to that company and the services it offers. According to research by Heskett et al (167), an increase in the loyalty of customers by 5% can increase the profit of the company by between 25% and 85%. Maintain the service-profit chain is, therefore, important for any company that expects to have an increase in its profits. These links should be strengthened so that everything within the company operates smoothly and without any disruptions. All this should be reinforced by the management of the particular organization to ensure that all workers contribute towards the same goal. Based on this, successful CEOs are not those who locked themselves in their offices and came up with management strategies. Managers of successful companies are those who spend time with employees and customers and in the process listen to their employees and customers for suggestions on improvements in their organizations’ modus

African American Women Article Example | Topics and Well Written Essays - 1250 words

African American Women - Article Example Irrespective of their race, religion & class women were not seen as women in the society in the beginning of this century. The woman, often conceived and the childbirth have become dangerous. There was no birth control system in yester-years. The abortion was treated as an unlawful thing. During this century, the life styles of women have changed vastly. The activities of women have brought an important role in transformation of women. Many workingwomen have reached pinnacles in their selective fields. They have become champions in the fields of educational institutions, science and technology. Now the women are more economically stronger and independent than a century ago. The women are not involved in union activities.Now the black women in USA can exercise their franchise not like in olden days. Now the women are well educated and participated in national politics. The African American women were first employed in jobs during the currency of First World War. After the First World War, the services rendered by the woman were forgotten, as they did not enter into domestic service. The start of industries gave some opportunities to women to get good jobs with good returns. The involvement of women in second world war and the role played by them brought changes in awareness and consciousness within the women and the in the society too. The politicians thought of safeguarding the interests of women at their respective work place. The women desired to stick to their jobs by showing their individuality but some women wanted to come back to their domestic service. The work force of woman has largely increased in the year 1940 when compared to the work force of women in the year1939. After Second World War the need of education in higher education and technology has been increased for women after 1960, the entire world wanted to bring a change in inequality irrespective of their class, race and religion.The history of the African American women is the product of time of century old women. It is the growth of the African American women for the last 25 years, which focused on their memories, testimonies and pointing out women's experience. After events of revolution in 1968, the socialist feminism is possible once again the world, liberation of women in capitalism. At the end of 1960, the emergence of feminist framework and civil rights movement could be seen. In 1980s Thatcher and Reagan have elaborated the same. In both the countries of USA and Britain have contrasts of class, race, ethnicity, along with region, age and disability. The books did not carry a definite socialist analysis of the history of women in 20th centuries. The working class woman has not transformed the liberation of women forward. In 20th century, the women have achieved, in many nations, the right to vote, increased their changes in educational and job opportunities. Women used to feel wifehood and motherhood were most important events in their career. History shows that women is creative source of human life, women are always treated as inferior to men, since olden days. The attitude towards women was favorable in the east. In USA, the women were felt weaker than men as they couldn't do hard work which requires muscle power. In women, the Americans found lack of intellectual development. The women were allowed to attend domestic works such as caring of children, cooking cleaning of house and washing clothes. It was felt that women's main role in the society was to give birth to children. In the present scenario, because of major publicity to follow contraceptive methods

Stat Project Essay Example for Free

Stat Project Essay In order to figure out how variables relates to each other and the connections among the variables, or one can predict the other. I will choose three quantitative variables or two quantitative variables and one categorical variable on each pairs. I will also use graphs of scatter plots; regression and correlation to understand that how one variable affect other two variables. There are six groups below: Group one: High School Percentile (HSP), Cumulative GPA (GPA), and ACT Composition Score (COMP) a) HSP vs GPA b) HSP vs COMP c) COMP vs GPA From graph a, we can find out that there is moderate positive liner relationship between HSP and GPA; the correlation is 0. 552; the equation of regression is GPA=0. 0163928*HSP+1. 84804; the slope is 0. 0163928 which is positive; when the predictor variable HSP increase, the response variable GPA also moderately increase; for instance, when HSP increase by 1, GPA will increase 0. 0163928. From graph b, there is also weak positive liner relationship between HSP and COMP scores; the correlation is 0. 357; the equation of regression is COMP=0. 069129*HSP+18. 3131; the slope is 0. 069129 which is positive; when the predictor variable HSP increase, the response variable COMP scores also weakly increase; for example, when HSP increase by 1, the COMP scores will increase 0. 069129. From graph c, there is another weak positive liner relationship between COMP scores and GPA; the correlation is 0. 342; the equation of regression is GPA=0. 0524047*COMP+1. 243; the slope is 0. 0524047 which is positive; when the predictor variable COMP increase, the response variable GPA also weakly increase; for example, COMP scores increase by 1, the GPA will increase 0. 0524047. Based on the graphs and data which I got, I think there are only a little relation among HSP, COMP scores and GPA. I can find out a student with high HSP, has high GPA and high COMP scores; the student with high COMP scores has high GPA. Group Two: ACT math score (MATH), ACT English score (ENGLISH) and Cumulative GPA (GPA) a) MATH vs GPA ) ENGLISH vs GPA c) ENGLISH vs MATH From graph a, we can see that there is weak positive liner relationship between MATH scores and GPA; the correlation is 0. 307; the equation of regression is GPA=0. 0395427*MATH+2. 12892; the slope is 0. 0395427 which is positive; when the predictor variable MATH scores increase, the response variable GPA also weakly increase; for instance, when MATH increase by 1, GPA will increase 0. 0395427. From graph b, there is also weak positive liner relationship between ENGLISH scores and GPA; the correlation is 0. 45; the equation of regression is GPA=0. 0411408*ENGLISH+2. 11295; the slope is 0. 0411408 which is positive; when the predictor variable ENGLISH scores increase, the response variable GPA also weakly increase; for example, when ENGLISH scores increase by 1, the GPA will increase 0. 0411408. From graph c, there is moderate positive liner relationship between ENGLISH scores and MATH scores; the correlation is 0. 475; the equation of regression is MATH=0. 440334*ENGLISH+13. 2567; the slope is 0. 40334 which is positive; when the predictor variable ENGLISH scores increase, the response variable MATH scores also weakly increase; for instance, when ENGLISH scores increase by 1, the MATH scores will increase 0. 440334. According to the graphs and data, I can find out a student who has high English score and Math score also has high GPA and the student with high English score has high Math score. Group Three: Cumulative GPA (GPA), age (AGE) and Total Credits Earned (CREDITS) a) AGE vs GPA b) CREDITS vs GPA c) AGE vs CREDITS From graph a, we can see that there is a weak negative liner relationship between AGE and GPA; the correlation is -0. 103; the equation of regression is GPA=-0. 0240245*AGE+3. 55195; the slope is -0. 0240245 which is negative; when the predictor variable AGE increase, the response variable GPA will weakly decrease; for instance, when AGE increase by 1, GPA will decrease 0. 0240245. From graph b, there is weak positive liner relationship between CREDITS and GPA; the correlation is 0. 106; the equation of regression is GPA=0. 00141886*CREDITS+2. 94831; the slope is 0. 0141886 which is positive; when the predictor variable CREDITS increase, the response variable GPA also weakly increase; for example, when CREDITS increase by 1, the GPA will increase 0. 00141886. From graph c, there is a strong positive liner association between AGE and CREDITS; the correlation is 0. 668; the equation of regression is CREDITS=11. 7475*AGE-174. 356; the slope is 11. 7475 which is positive; when the predic tor variable AGE increase, the response variable CREDITS also strongly increase; for instance, when AGE increase by 1, the CREDITS will increase 11. 7475. There are some outliers may affect the correlation. Based on the graphs and data above, we can find out a student who is older with a litter lower GPA, but has very higher credits; the student with higher credits also has high GPA. Group Four: ACT English Score (ENGLISH), ACT Composition Score (COMP) and Age (AGE) a) AGE vs ENGLISH b) AGE vs COMP c) ENGLISH vs COMP From graph a, we can see that there is a weak negative liner relationship between AGE and English scores; the correlation is -0. 042; the equation of regression is ENGLISH=-0. 0814809*AGE+24. 469; the slope is -0. 814809 which is negative; when the predictor variable AGE increase, the response variable English scores will weakly decrease; for instance, when AGE increase by 1, GPA will decrease 0. 0814809. From graph b, there is weak negative liner relationship between ENGLISH scores and COMP scores; the correlation is-0. 038; the equation of regression is COMP=-0. 0584814*AGE+24. 6029; the slope is -0. 0584814 which is neg ative; when the predictor variable CREDITS increase, the response variable GPA also weakly increase; for example, when AGE increase by 1, the COMP scores will decrease 0. 0584814. From graph c, there is a strong positive liner association between ENGLISH scores and COMP scores; the correlation is 0. 843; the equation of regression is COMP=0. 65656*ENGLISH+8. 43327; the slope is 0. 65656 which is positive; when the predictor variable ENGLISH scores increase, the response variable COMP scores also strongly increase; for instance, when ENGLISH scores increase by 1, the COMP scores will increase 0. 65656. According to the graphs and data above, we can find out a student who is older with a litter lower English and Comp scores; the student with higher English score has very high Comp score. Group Five: Quantitative variables High School Percentile (HSP), Age (AGE) and a categorical variable Sex (SEX) a) HSP vs GPA (both sex) b) HSP vs GPA (males) c) HSP vs GPA (females) From graph a, we can see that there is a moderate positive liner relationship between HSP and GPA; the correlation is 0. 552; the equation of regression is GPA=0. 0163928*HSP+1. 8408; the slope is 0. 0163928 which is positive; when the predictor variable HSP increase, the response variable GPA will moderate increase.

Research Methods in Psychology

Research Methods in Psychology METHODS OF PSYCHOLOGY: Research in psychology is conducted in broad accord with the standards of the scientific method, including both qualitative and quantitative statistical modalities to generate and evaluate explanatory hypotheses with regard to psychological phenomena. These methods vary by the sources of information that are drawn on, how that information is sampled, and the types of instruments that are used in data collection. Methods also vary by whether they collect qualitative data, quantitative data or both. American Psychological Association has laid down the following rules and regulations for researches: Informed consent (tell them what this research is about). There should be no harm to the subject. After the research, you must tell the subject about the deception. Types Of Research Methods: Quantitative research Quantitative research is generally associated with the positivist / post positivist epitome. Usually it is to gather and transform the data into digital form so that statistical calculations can be made and conclusions can be drawn. Qualitative research Qualitative research is the method usually associated with the social constructivist epitome that emphasizes the socially constructed nature of reality. This is about recording, analyzing and trying to discover the meaning and importance of human behavior and experience, including conflicting beliefs, behaviors and deepest emotions. Researchers are interested in obtaining a rich and complex understanding of the experience of people and not in gaining information that can be generalized to larger groups. Requirement of Methodology: All methods used for researches should have the basic three qualities, which are: They have to be standardize (it must have a certain norm). They have to be valid (a test should measure what it’s supposed to measure). They have to be reliable. The following are the different types of research methodologies: Case History Method Experimental Research Correlational Research Survey Method Naturalistic Observation CASE HISTORY METHOD: A case study (or case report) is a descriptive, exploratory or explanatory analysis of a person, group or event. An explanatory case study is used to explore causation in order to find underlying principles.Case study is also called life history/Clinical method. Case study is a detailed investigation of a person’s certain or particular behavior. Case study research excels at bringing us to an understanding of a complex issue or object and can extend experience or add strength to what is already known through previous research. Case study is a descriptive method and it consumes a lot of time. In this method, we are going to question subject, family, relatives, teachers and friends. Typically data is gathered from a variety of sources and by using several different methods (e.g. observations interviews). The case study research method originated in clinical medicine (the case history, i.e. the patient’s personal history). The case study method often involves simply observing what happens to, or reconstructing ‘the case history’ of a single participant or group of individuals (such as a school class or a specific social group), i.e. the idiographic approach. Case studies allow a researcher to investigate a topic in far more detail than might be possible if they were trying to deal with a large number of research participants. In Case history, we use the following techniques: Day-Book method (day to day development of a child). In this we will question to child’s pediatrician. Biographical Method. Clinical Method (preventing, diagnosing and treating an individual) Social therapy worker, psychologist and physician are collectively going to make a detailed report about the subject. After that they will conclude if the subject needs psycho-therapy or not. Case studies are widely used in psychology and amongst the best known were the ones carried out by Sigmund Freud. He conducted very detailed investigations into the private lives of his patients in an attempt to both understand and help them overcome their illnesses. Freuds most famous case studies include Little Hans (1909a) and The Rat Man (1909b). Even today case histories are one of the main methods of investigation in abnormal psychology and psychiatry. For students of these disciplines they can give a vivid insight into what those who suffer from mental illness often have to endure. SURVEY METHOD: The survey is a non-experimental, descriptive research method. Surveys can be useful when a researcher wants to collect data on phenomena that cannot be directly observed. A survey is a data collection tool used to gather information about individuals. Surveys are commonly used in psychology research to collect self-report data from study participants. A survey may focus on factual information about individuals, or it might aim to collect the opinions of the survey takers. Survey method is a general evaluation and inspection carried out with specific aim in mind to search for particular kind of information. When you have shortage of time, then you go with survey methodology. First we identify the problem on which we want to carry out a research. Then we make a hypothesis on which our whole research would depend on. Then the questionnaire is made. The questions should be simple and clear, so that the subjects would not have any difficulty to understand the questions. Researchers have to ensure that all the questions are valid and relate to the research topic. After that, you sample the population and analyze the results and then conclusions are made according to the results. So following are the steps in survey method: Identify the problem. Determine what you want to study. Sampling the population. Define the population to be studied. Design the questionnaire. Select a representative sample. Administer the survey. Analyze, conclude and discuss the results. PERSPECTIVES: Psychology is a discipline that asks and answers the fundamental question, why do we behave the way we do and think the way we think? The best way to characterize the different approaches that are taken to answer the question of psychology is to identify them as major perspectives. The major perspectives represent fundamental assumptions that underlie the research questions and methods that are used in order to answer the questions of psychology. Most all perspectives define psychology as the discipline interested in studying human behavior and mental processes, but that covers a lot of ground and the causes of behavior and mental processes are not always clear.So there are six major perspectives to explain a human behavior. 1. Biological perspective: 2. Psychoanalytic perspective: 3. Behavioral Perspective: 4. Humanistic Perspective: This perspective emphasizes on the role of motivation on thought and behavior. Two of the most influential and enduring theories in humanistic psychology that emerged in the 1950s and 1960s are those of Carl Rogers and Abraham Maslow. The humanistic perspective suggests that we are each responsible for our own happiness and well-being as humans. We have the innate (i.e. inborn) capacity for self-actualization which is our unique desire to achieve our highest potential as people. Because of this focus on the person and his or her personal experiences and subjective perception of the world the humanists regarded scientific methods as inappropriate for studying behavior. Humanistic perspective believes that if are determined to change anything you can. Decision making is in your own hand. So this perspective believes in human capacity and positive side of his behavior. 5. Cognitive Perspective: 6. Social cultural Perspective: SCHOOL OF THOUGHTS: When psychology was first established as a science separate from biology and philosophy, the debate over how to describe and explain the human mind and behavior began. The different schools of psychology represent the major theories within psychology. The modern history of psychology starts from the school of thoughts. The following are the six major schools of thoughts. 1. Structuralism: 2. Functionalism: 3. Gestalt Psychology: It’s a German school of thought developed by Max Wertheimer, Kohler and Koffka. The word ‘Gestalt’ meaning is ‘form, shape or unified whole’. Gestalt psychology is a school of psychology based upon the idea that we experience things as unified wholes. This approach to psychology began in Germany and Austria during the late 19th century in response to the molecular approach of structuralism. Instead of breaking down thoughts and behavior to their smallest elements, the gestalt psychologists believed that you must look at the whole of experience. According to the gestalt thinkers, the whole is greater than the sum of its parts. According to Gestalt psychologists, the human mind works by interpreting data through various laws, rules or organizing principles, turning partial information into a whole. For example, your mind might interpret a series of lines as a square, even though it has no complete lines; your mind fills in the gaps. Gestalt psychotherapists apply this logic to problem-solving to help patients. This school leads to the development of theory of perception. For instance when you perceive something, you perceive as a whole rather than parts of something. 4. Psychodynamic Model: 5. Humanistic Model: Humanistic psychology developed as a response to psychoanalysis and behaviorism. Humanistic psychology instead focused on individual free will, personal growth and the concept of self-actualization. While early schools of thought were largely centered on abnormal human behavior, humanistic psychology differed considerably in its emphasis on helping people achieve and fulfill their potential. This school of thought was developed by Abraham Maslow Carl Rogers. Humanistic psychology is basically a positive psychology, which emphasizes on the positive side of your behavior. This particular branch of psychology is centered on helping people living happier, more fulfilling lives. Humanist psychologists teach that to understand psychology, we must look at individuals and their motivations. Abraham Maslows hierarchy of needs exemplifies this approach: a system of needs, such as food, love and self-esteem, determines a persons behavior to various extents. Meeting these needs leads to a sense of self-satisfaction and solves psychological problems. 6. Behaviorism: 7. Cognitive Model: Objective: Fill in the blanks: Meaning of word ‘Gestalt’ is: __________(form, shape or unified whole) ____________ is a German school of thought.(Gestalt psychology) ____________ School of thought refers to positive psychology. (Humanistic) _______________ Perspective believes that ‘Decision Making’ is in your own hands. (Humanistic) ______________ School was developed as a response to psychoanalysis and behaviorism.(Humanistic) MCQ’s: Which of the following methods will we choose, if we have shortage of time: (Survey Method) Case History Survey Method Experimental Research Which school of thought leads to the development of theory of perception: (Gestalt psychology) Gestalt psychology Functionalism Structuralism Which of the following is a descriptive, non-experimental and less-time consuming method:(Survey Method) Naturalistic Observation Correlation Survey method In which research method, we question from the subject’s pediatrician, therapist, friends and family: (Case Study) Correlation Method Experimental method Case Study Method Who gave the pyramid of ‘hierarchy of need’?(Abraham Maslow) Max Wertheimer Kohler Sigmund Freud Abraham Maslow Match the columns: Unified whole (c)a. Theory of perception Decision Making (e)b. less time consuming Hierarchy of needs is given by (d)c. Gestalt Gestalt Psychology leads to (a)d. Abraham Maslow Survey Methodis (b)e. Humanistic perspective True/False: Gestalt psychology leads to theory of evolution.(False) Case study is a less time consuming research method.(False) Humanistic school was developed by Abraham Maslow.(True) Survey is an experimental method.(False) Humanistic perspective believes in positive psychology.(True)

Essay --

Throughout Jewish History we have seen significant transitions from 2,000 B.C.E. to 1492 C.E. These transitions changed many different aspects of Jewish life. There are three specific events or turning points that caused tremendous change in Jewish life and had many ramifications. These three events were the Formation of the United Monarchy, the Rise of Hellenism and the Golden Age of Spain. Each of these transitions impacted Judaism in different ways that changed it forever. The different groups of people involved changed different parts of Jewish life including linguistics, politics, traditions, and literature. The United Monarchy took place between 1020 and 921 B.C.E. It was the transition between a tribal society and an actual form of government. In this monarchy, Samuel appointed Saul to be the first King. Saul was replaced by King David and eventually was followed by Solomon. This era was the most documented era throughout Biblical history. During this time period, David was God’s right hand man. Jewish people believed that the Messiah was once a living King somewhere in the Davidic bloodline. They believe the Messiah in the Bible was a human King. The word Messiah means â€Å"anointed one†. David is the one who brings together loose tribes into a government. He institutes many new things like scribe culture and census records. This becomes known as the prototype for the ideal Jewish monarch. He establishes the city of Jerusalem or the â€Å"City of David†. His legacy becomes a major theme in Jewish history. Through him, the First temple was built for worship and f or sacrifice in 950 B.C.E. This temple was extremely important to the Jewish people. It was the center for worship and politics for the kingdom of Judah. The Babylonians e... ...ed, you sent Seraphim to tell him of your great goodness. They sat down beside me and then Michael said: â€Å"This is God’s message who pleads your cause: ‘On the day that you cross waters of sorrow I am with you. When the enemy draws near, the rivers will not drowned you.’ † These three transitions had a huge effect on Jewish life in many different ways and were major turning points in Jewish history. In all three of these periods the Jews underwent many changes in their lives in many different categories. Although massive changes were made, in each of these eras the Jews somehow managed to keep their cultural identity even while adapting to other ways of life. They never lost sight of their heritage. Therefore, the Formation of the United Monarchy, the Rise of Hellenism and the Golden Age of Spain were the three most important points of ruptures in Jewish history.

Free Narrative Essays - I Was Poor, Not Low Class :: Example Personal Narratives

I Was Poor, Not Low Class Remember as a child people would tell you, "You are what you eat." When you are fed fat, you will become fat. When fed violence, you become violent. A diet of anger will make you hate. Hunger will make you hungrier, or so it would seem. I think it is ironic that we teach children at a young age to judge people by means other than the content of their character. Then, we expect children to be honest and loving after being labeled by how others view them. After all, how many people, besides your closest friends and family, can walk into your room and point to items that give a reflection of who you really are? The thought of being that shallow and simple is unthinkable for most of the human species. Instead of being labeled by the world as it sees me, I plan to introduce myself to the world for who I really am. I have eaten from the plate of materialism, only to find that it tasted foul in my mouth. I bought the high-end stereo and the large television. I soon realized these possessions made me feel guilty because I was ignoring my upbringing. I was betraying all of the feelings that I felt as a child in a poor family. Now, my walls are bare because I do not like to surround myself with propaganda. The same propaganda advertisers flaunted in front of me while I was growing up in a lower income family, not lower class. The notion that the country's population is separated into classes by wealth, with the least wealthy deemed the lower class, is repulsive to me. I refuse to conform to the typical American consumer stereotype who needs material possessions to feel validated, ever again. My dorm room is highlighted by a loft I built myself. The loft was not purchased from a hardware store or from a designer catalog. I used my carpentry knowledge and my own two hands to carefully construct the perfect loft. The loft does not symbolize convenience or organization as most may think. It is a symbol of my incredible independence, even to a fault.

Elementary School and Middle School Essay

Transitioning from elementary school to middle school is something we all have or had to do! Most kids cringe at the thought of making this huge step in life. For many students this transition can be a time of mixed emotions. Having been through this experience, I will compare and contrast the two, hoping that this will give you a clear picture of elementary and middle school. Elementary and middle school have distinguishable characteristics. In elementary schools, you basically have your homeroom teacher and one other teacher. The movement of students is very limited and you are mostly escorted by a teacher. Teachers are more understanding and are not as demanding because of the student’s age. Fun days are set aside as an award for students that have done what is expected of them. Most of the children are placed in classroom with the same students each year. Elementary school is very important in our young student’s lives; this is where it all starts. However, middle school students are expected to execute their daily tasks without assistance. Teachers are there to direct the students in right direction; everything else is left up to the student. Middle school students have several different classes, in each class it is usually a different teacher. Students have lockers to store their books and other supplies. In middle school students are required to be more independent and serious about school. Elementary school set the pace for all other levels of schooling. Students enter elementary school learning all the basic aspects of school system and the learning process. At this stage in life most students are eager to learn and get excited to learn new things. Elementary is the main point of delivery, it introduces social skills, behavioral adjustments, and basic academic learning. Middle school prepares students for higher education. Ultimately, middle school bridges the gap between elementary and high school. It is definitely a different experience than elementary, but it prepares students for their future and encourages them to be more independent. Elementary schools and middle schools also have common qualities. They are both open Monday through Friday on the same days. Each day students eat lunch at a designated time. All students are expected to sit in desks in an appropriate manner. Teachers require students to be respectful and display good behavior at all times. Homework is given on a daily basis and class discussions are routine also. School is essentially school with minor differences. Each school level has its own pro’s and con’s, they are also very similar. They each have their own benefiting factors and they are used to their advantage. School systems up this way because it is initially what works in our culture. Elementary and middle schools are stepping stones that that help us get from one place to another in our academic life. Each level is an important standpoint for academic excellence and they should be taken seriously so that you can be an effective student/learner.